| Membership |
| Q: I want to join your site. What should I do? |
A: You should fill up the short registration form, right after that you will become a Free Trial user. Then after registration a message with your ID and password will be sent to your e-mail.
If you want to get a "Premium-Account", you should pay membership fee for the chosen period of time.
After that you will get new possibilities and services.
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| Q: Do I need to pay money to become a member? How much is it? |
A: You do not need to pay to become our member. It is absolutely free of charge. All new members become Free Trial users. You can acquaint with services, prices and others. Of course Free Trial has some limitations in comparison with "Premium-Account".
To upgrade Free Trail to "Premium Account" you should pay membership fee for the chosen period of time. "Premium Account" already contains a prepaid package of credits.
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| Q: Can I cancel my membership? |
A: Of course you can do it at any time. To do that you should enter "Cancel membership" and cancel your membership.
After that you will stop getting letters from Ladies.
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| Publishing Profiles and Photos |
| Q: Can I publish my profile and photos so that Ladies could see me and information about me? |
A: Of course you can fill up the registration form with information about yourself and the woman you are looking for in the "Profile" section. And upload two photos.
Ladies in the catalogue, chat or correspondence will be able to look through your profile and photos. They will know your requirements and preferences.
After your profile is checked by our administrator, it is published in the catalogue. Usually it takes 2-3 working days.
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| Q: Can I hide my profile so that it became invisible? |
A: You can do it by entering the "Profile" section and clicking “Hide profile”. Your profile's status will be – hidden.
Your profile won't be shown in the search and in Public Chat sections. But you will be able to write and to receive letters from Ladies and to communicate in Live Video Chat.
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| Live Video Chat |
| Q: What is Live Video Chat? How does it work? |
A: Live Video Chat includes two parts:
1. Public Chat. It is available for "Premium-Account" users for the paid time period. You can exchange Instance messages with all Ladies who are in Live Video Chat for the moment.
2. Private Video Chat. You can communicate in one-way video chat (when only Lady has a webcam), and in two-way video chat (when both you and your Lady have webcams). To invite a Lady to Private Video Chat you can do it in the catalogue (through the search system, favorites and Video Chat Hot List) as well as through Live Video Chat. Assuming that you have enough credits on your account.
In two-way Private Video Chat you can invite Ladies only if your webcam is switched on in Live Video Chat.
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| Q: Can I invite a Lady to Live Video Chat who is now offline? |
A: You can surely do it in the catalogue (through the search system, favorites and Video Chat Hot List) by clicking "Invite to Video Chat". Then you should choose time when you want to see her: now or at fixed time.
The Lady will get a free letter from you with time and date details of your personal meeting.
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| Q: Can I give my e-mail and telephone number to the Lady in the Live Video Chat? |
A: We object to that. If you want to get Lady's contact data, please make a request for her permission that she does not mind your purchasing her personal information.
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| Correspondence |
| Q: How can I write a letter o the Lady from the catalogue? |
A: To write a letter to a Lady you should click "Send a letter", if you have enough credits on your account, you will be able to write a letter.
Some Ladies do not need translator's help that is why we do not charge for translation and such letters' price is lower than letters written by Ladies who do need translator's help.
For Free Trial plan there is a length limitation – 2000 symbols. To make it unlimited, you should upgrade Free Trial plan to "Premium-Account".
You can attach one or two photos to your letter.
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| Q: Can I send a free letter to a Lady? |
A: Yes, you can send a free standard letter where it will be said that you are really interested in this Lady and you would like to start communicating with her. To do that you should click "Send a hello note" next to Lady's photo.
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| Q: All the time I get notifications about new letters, what is it? |
A: When you get a new letter from a Lady either it is usual letter, free letter or invitation to Live Video Chat, you know about it due to notifications that come to your email.
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| Q: Can I give my email and telephone number in a letter? |
A: We object to that. If you want to get Lady's contact data, please make a request for her permission that she does not mind your purchasing her personal information.
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| Contact Data Exchange |
| Q: I want to get Lady's contact data, how can I do it? |
A: In the catalogue (through the search system, favorites and Video Chat Hot List) you can click "Get contact data" next to the chosen Lady's photo. The Lady will get a request for contact data exchange.
When the Lady gets your request, after having looked through your profiles and photos, she will decide whether to give you her contact data or not.
If she agrees, you can purchase her contact data and correspond directly.
Such a difficult procedure was invented for corresponding to IMBRA, Russian and Ukrainian laws protecting personal data. Without Lady's permission, we do not have any right to give you her contact data.
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| Q: All your Ladies are real? How do you check them? |
A: Before publishing a Lady's profile on our site, the local agency, where the Lady lives, checks her. Then her profile is being published on the site.
We contact a Lady by the phone, check all her contact data and ask different questions.
As well we are searching for her profile on anti-scammers sites to be sure that she is not published there.
Then we request for Lady's documents – passport, driving license and others.
It is enough to make sure that the Lady is real.
If we have any complaint about the Lady, we check the Lady once again and if she turns out to be a scammer, we put her to the Scam List. We refund money spent on communication with her.
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| General Questions |
| Q: If I have any question, can I ask you? |
A: Of course, we are always glad to help you! We answer to all questions within 1-2 working days.
If there is no answer from us after two days, it means that our site's staff try to solve your problem and as soon as they have any information, they will let you know.
Thank you for your understanding.
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| Technical problems |
| Q: If I noticed some mistakes on your site, what should I do? |
A: Please let us know, we will solve the problem and correct the mistakes.
We will be very grateful to you for helping us to make our service more comfortable and interesting!
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| Payments |
| Q: How can I pay? |
A: For getting payments we cooperate with the billing company. Through this company you can pay for "Premium-Account" č prepaid packages of credits.
Through the billing company you can pay with VISA, Master/Euro, American Express, Diners Club, JCB or Wire Transfer.
The entire payment process is, of course, SSL encrypted. It could happen that the payment systems are busy and there are small delays in the transfer to our system. In this case we ask for your patience.
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| Q: Can I pay through PayPal? |
A: At the moment we do not work with PayPal because of some limitations that this company has.
As soon as they take the limitations off, we will start getting payments through PayPal.
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| Success Stories |
| Q: I have found a special Lady on your site, can I publish my happy story on your site? |
A: Of course. Please contact us in the "Contact Us" section. And we will let you know to what email address you can send your happy story and photos.
We will publish your story right away.
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| Tours |
| Q: I have got acquainted with a Lady and I would like to visit her, can you help me? |
A: Of course. Write us a letter and we will help you to organize your trip.
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| Flowers and Gifts Delivery |
| Q: I want to order a gift and flowers to my Lady, how can I do that? |
A: You can do it on our site. We have the largest net of independent agents all over the world. We can deliver your flowers and gift practically to any place.
Our agents are not connected at all with the Ladies and agencies where their profiles are registered.
On several sites a member can be charged for gift's delivery and the agency gives money to a Lady for undelivered gift. We never work in such a way!
We have 100% guarantee of your order's delivery!
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| Q: I want to order a gift that is not in the catalogue, how can I do it? |
A: Please write us about what you want to order. We will tell you the price and confirm the order's delivery. After that the order will be delivered.
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| Scam Reports |
| Q: I found a scammer in the catalogue, what should I do? |
A: Please let us know about it, we will put the scammer to the SCAM List. Like you we do want to make our service safer and free from SCAM.
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